IT Services Pricing

Clear, Honest Pricing

All support time is billed in 15 minute increments. Each card shows the hourly rate and the price of one increment. The tier is set by the work a request actually requires, not by which technician handles it.

Billed in 15 minute incrementsTier set by the work, not the technician

Support Rates

Our staff provides remote support by logging into your computer remotely via the internet. Onsite support brings a technician to your location.

Tier 1

Everyday Support

Remote$150/hr$37.50 per 15 minutes

Onsite$170/hr$42.50 per 15 minutes

Everyday basic help, remotely or at your location, such as:

Password resets
Standard user adds and removals
How-to questions about email and Microsoft 365
Printer and computer issues

Remote minimum: one increment per ticket (question asked).

Work that falls under Tier 2 is billed at the Tier 2 rate even when it starts as a basic request.

Tier 2

Virtual Systems Administrator

Remote$195/hr$48.75 per 15 minutes

Onsite$215/hr$53.75 per 15 minutes

Work where a technician acts as your virtual systems administrator (vSysAdmin): someone who understands your environment and how your business uses it, rather than only following standard steps. This includes work that needs senior-level experience or a second technician's input. Examples:

Reviewing your current security setup and recommending fixes
Planning or consulting on changes to your environment
Admin role and permission setup (including shared groups)
Server troubleshooting
Dedicated training
Specialized software systems
High-level automation or data consolidation
QuickBooks Desktop troubleshooting and macros

Remote minimum: one increment per ticket (question asked).

Please note: requesting a specific tech qualifies as Tier 2 Support.

Tier 3

Virtual CTO and Engineering

Rate$250/hr$62.50 per 15 minutes

Highest-complexity engagements requiring advanced specialist expertise. This is where we bring engineering, project and product management, and business judgment together on your behalf, including:

Technology strategy and roadmap planning
IT budgeting and executive-level advisory
Custom application and web app design, engineering and development
Project and product management for software and systems initiatives
Business process and operations consulting

Applied at BullerTech discretion.

How onsite visits are billed

The onsite rate covers everything involved in sending a technician to you, including round-trip travel time at the same hourly rate. Because travel is billed by actual time, visits farther away include more travel time. Parking fees, if any, are added at cost.

How rates appear on your invoice

Each labor line names the category and tier it was billed at. “Support” lines are time on a ticket you opened or an issue we found. “Project Management” lines are time on a planned project or an agreed scope of work, billed at the tier the work requires (Tier 2 for coordination and technician work, Tier 3 for strategy and engineering). “Complementary” and “Warranty” lines are at no charge. Only one tier applies to any block of time, set by the work performed; Expedited Service is the one adjustment that stacks on top of it.

Expedited Service and Cancellations

Our regular business hours are Monday through Friday, 7:00 AM to 5:30 PM.

Emergency/Expedite

$100 + 1.3x rate

Emergency/Expedite services are billed at 1.3x standard rates, and automatically apply to any security incidents.

Appointments needing to be scheduled before 9:30 AM will be expedited. Expedited service rates may apply to appointments scheduled with less than 24 hours notice depending on our schedule. We will let you know ahead of time if this is the case.

For assistance outside business hours, call our 24/7 Emergency Line: (425) 770-9995, option 2.

Onsite Appointment Cancellation

$103.75/hr

Onsite scheduled appointments canceled within 1 business day of the appointment time incur a cancellation fee.

Please make sure to give us 1 business day's notice when canceling an onsite appointment.

Remote Support Appointment Cancellation

$50.00 (one-time)

For Remote Support Appointment cancellations without 4 hours notice or repeated appointment cancellations.

Please make sure to give us 4 hours notice when canceling a remote support appointment.