Remote Tech Support(Tier1)

$150/hr

Minimum charge per ticket (question asked) is $33.75. Work required after 15 minutes is billed in 15 minute increments. Our staff provides support by logging into your computer remotely via the internet. Note Tier 2 Pricing qualifications in the next pricing block.

Remote Tech Support(Tier2)

$195/hr

Server Troubleshooting | Dedicated Training | Specialized software systems, high-level automation or data consolidation | Quickbooks Desktop Troubleshooting | Macros.

Minimum charge per ticket (question asked) is $43.75. Work required after 15 minutes is billed in 15 minute increments.

Please note: requesting a specific tech qualifies as Tier 2 Support.

Onsite Tech Support(Tier1)

$170/hr + dispatch

Billed in 15 minute increments of $37.50 each.

Time to and from our Snohomish office is included in the overall appointment billable time.

Dispatch Charge is included in the onsite charge.

Onsite Tech Support(Tier2)

$215/hr + dispatch

Server Troubleshooting I Dedicated Training | Specialized software systems, high-level automation or data consolidation | Quickbooks Desktop Troubleshooting.

Billed in 15 minute increments of $48.75 each.

Time to and from our Snohomish office is included in the overall appointment billable time.

Tier 3 — Advanced Specialist

$250/hr

Highest-complexity engagements requiring advanced specialist expertise. Applied at BullerTech discretion. Billed in 15-min increments of $62.50.

Emergency/Expedite

$100 + 1.3x rate

Our regular business hours are Monday-Friday 7-5:30 | Appointments needing to be scheduled before 9:30AM will be expedited.

For assistance outside of these hours, please call our 24/7 Emergency Line: (425) 770-9995, option 2.

Automatically applies to any security incidents.

Expedited service rates may apply to appointments scheduled with less than 24 hours notice depending on our schedule. We will let you know ahead of time if this is the case.

Emergency\Expedite Services are billed at 1.3x Standard Rates.

Onsite Appointment Cancellation

$103.75/hr

Onsite scheduled appointments canceled within 1 business day of the appointment time incur a cancellation fee.

Please make sure to give us 1 business day's notice when canceling an onsite appointment.

Remote Support Appointment Cancellation

$50.00 (one-time)

For Remote Support Appointment cancellations without 4 hours notice or repeated appointment cancellations.

Please make sure to give us 4 hours notice when canceling a remote support appointment.

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