Service Rates
At BullerTech, we treat our customers like they’re family.
We do our best to make sure that you, the customer, gets the best value for your money. Our team is able to resolve 99% of technical issues remotely, saving our customers time, money and inconvenience!
We strive to prevent any surprises when the bill comes. We believe in transparency and will estimate up front how much a project will cost and how long it will take. If the project scope changes, we’ll be up front and make sure that you have all of the info to make the best decision for your company. We also bill in 15 minute increments so you won’t pay for service you don’t receive!
Remote Tech Support
$ 115
00
Per Hour -
Minimum charge per ticket (question asked) is $28.75. Work required after 15 minutes is billed in 15 minute increments.
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Our staff provides support by logging into your computer remotely via the internet.
Tier 2 Remote Support
$ 150
00
Per Hour -
Server Troubleshooting | Dedicated Training | Specialized software systems, high-level automation or data consolidation | Quickbooks Desktop Troubleshooting
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Minimum charge per ticket (question asked) is $37.50. Work required after 15 minutes is billed in 15 minute increments.
Onsite Tech Support
$ 150
00
Per Hour -
Billed in 15 minute increments of $37.50 each
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Time to and from our Snohomish office is included in the overall appointment billable time
Tier 2 Onsite Support
$ 195
00
Per Hour -
Server Troubleshooting | Dedicated Training | Specialized software systems, high-level automation or data consolidation | Quickbooks Desktop Troubleshooting
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Billed in 15 minute increments of $48.75 each
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Time to and from our Snohomish office is included in the overall appointment billable time
Emergency Service
$ 50
00
Plus Emergency labor rates, which are 30% higher than the standard rate (with a 1/2 hour minimum) -
Our regular business hours are Monday-Friday 7-5:30
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For assistance outside of these hours, please call our 24/7 Emergency Line: (425) 330-2325
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There is a $50 initial charge for using this service. This can be waived if after hours service is scheduled in advance.
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Applicable rates charged at 1.3x (time-and-a-third) with a 1/2 hour minimum
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Emergency service rates may apply to appointments scheduled with less than 24 hours notice depending on our schedule.
Proactive Computer Monitoring
$ 10
20
Per computer Monthly -
Get notified with alerts for upcoming computer issues before they happen!
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Prevent your computer from crashing when you need it most – and avoid costly reactive emergency repairs with our robust maintenance service:
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The charge for Proactive Monitoring is $10.20/mo/computer, which includes a subscription for Bitdefender Endpoint Security Tools.
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All monitoring will be done in the background automatically and securely, and it’ll happen 24/7!
Onsite Appointment Cancellations
$ 103
75
One Time Charge -
Onsite scheduled appointments canceled within 1 business day of the appointment time incur a cancellation fee.
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Please make sure to give us 1 business day’s notice when canceling an onsite appointment.
Remote Support Appointment Cancellations
$ 30
00
One Time Charge -
For Remote Support Appointment cancellations without 4 hours notice or repeated appointment cancellations.
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Please make sure to give us 4 hours notice when canceling a remote support appointment.
Unlimited Website Hosting Package
$ 30
00
Monthly -
For standard traffic websites
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Automated Backup & Security
(AI driven malware attack outage remediation) -
Mailgun powered Authenticated SMTP for contact forms
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Up to 2 websites included for one price
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We manage and scale to suit your business!
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SSL Certificates are included
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99.99% uptime guarantee
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Our Hosting Service Guarantee
BullerTech’s SLA guarantees that your website will experience 99.99% uptime in any give month, excluding scheduled maintenance. We take pride in setting the standard in the managed hosting industry by providing the best support out there.
We are so confident that you will be pleased with our level of support that we offer all customers a Support Guarantee! This guarantee states that if you are not fully satisfied with our support, at anytime, we will fully refund your money and give back your data. No cancellation/termination fee will be applied.
If you are at all hesitating to try us out…please don’t! There is no set-up fee or contract required and you can cancel at anytime!
If you have any additional questions, feel free to contact us or schedule an appointment with one of our consultants today!
Dedicated Server Hosting Package
$ 248
12
Monthly -
For high traffic websites
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Automated Backup & Security
(AI driven malware attack outage remediation) -
Mailgun powered Authenticated SMTP for contact forms
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Up to 100 websites included
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We manage and scale to suit your business!
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SSL Certificates are included
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99.99% uptime guarantee
Website Support and Content Management
$ 115
Per Hour
-
Billed in 15 minute increments of $28.75 each
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New Custom Website Designs are priced based on the scope of your project. Contact us today for an estimate!
Developer Tier 2 Support
$ 150
00
Per Hour -
Billed in 15 minute increments of $37.50 each
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Our Advanced Developer can solve problems most can’t! WordPress, Web Hosting/DNS issues.
Website Migrations
(from Outside Hosting Provider to BullerTech)
$ 115
00
One Time Charge -
Welcome To BullerTech!
Website Migrations
(Between BullerTech's Hosting Servers)
FREE
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We can migrate, clone, stage, and do all kinds of useful things to help you with your site, just ask us!
SSL Installation
$ 75
00
One Time Charge -
Websites hosted on our Ultimate Package do not incur this charge