A letter from our CEO
More than twenty years ago, Rob fixed a computer for somebody who told a friend, and that friend told a friend, and somewhere in there it stopped being a side thing and started being a company. We didn't start by writing a mission statement. We just kept showing up for people who needed help with something they couldn't fix themselves, and over time it became clear that how we showed up was the mission.
Most days now I think about what it feels like to be on the other end of one of our tickets.
Somebody's email is down forty minutes before a board meeting.
Somebody clicked the wrong link and is sitting very still at their desk, waiting to find out how bad it is.
Somebody's wire transfer went to the wrong account and they're trying to work out who to call first.
The technology is only the surface of those moments. Underneath every one of them is a person carrying something they don't know how to put down. And the last thing they need right then is a hold queue at a company that will never learn their name.
That is the part of the job I keep coming back to.
The technical work has to be good, and we have spent two decades getting it there. When we fix something, we go back and check that it actually solved the problem. We stay current on where the threats are headed so the people who trust us stay protected.
But what people are really buying from us is a place to set the weight down.
The acronyms and the frameworks and the managed services are how we do that. They were never the point.
I think we have stayed in this business because we never lost interest in the people on the other end of the ticket. The longer you do this, the more obvious it gets that the businesses we serve are run by people who took on something hard on purpose. They signed the lease. They made payroll in a month when it was not easy. No two of them need the same thing, so the help has to be built around the actual business in front of us, and not around a package we would like to sell.
They are carrying their own weight every day, and what they need is a partner willing to get a shoulder under it. That is what we have tried to be, one client at a time, for more than twenty years. The kind who points you to the cheapest fix when the cheapest fix is the right one.
If you are reading this and weighing whether to work with us, the honest pitch is short. We will treat your problems like our own, because at this point in our careers it is the only way we know how to do it.
Joel Burgess
CEO, BullerTech
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